Privacy Policy

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Durand, Inc. ("Durand," "we," "us," or "our") operates the website located at www.durandinc.org (the "Website" or "Site"). This Privacy Policy explains what information we collect through the Site, how we use and share it, and the choices available to you. Durand is committed to protecting your privacy.

By using the Site, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use this Website.

1. Information We Collect

We collect personal information that you voluntarily provide to us. We may collect the following categories of information depending on how you interact with the Site:

• Online Reporting Form — information submitted through our compliance reporting form, which may include details about an incident, concern, or complaint, and may be submitted anonymously.
• Employment applications — name, contact information, resume, work history, and other information submitted through our online application process.
• Fundraising or Donations — name, billing address, email address, and payment information when you donate through the Site. This information and payment card information is collected and processed by our third-party payment processor and is not stored on our servers.
• Contact and inquiry forms — name, email address, phone number, mailing address, and the content of your message when you contact us through the Site.

We do not knowingly collect sensitive personal information (such as health or disability-related information) about program participants through the Site itself; such information is collected and maintained separately through our clinical, educational, and residential service programs, and is subject to applicable confidentiality and recordkeeping laws.

We do not collect information from children under thirteen (13) years of age.

2. How We Use Information

We use the information we collect to:

• Respond to inquiries and provide requested information about our programs and services;
• Process employment applications;
• Process donations and send donation receipts and acknowledgments;
• Review and respond to compliance reports submitted through the online reporting form;
• Maintain, secure, and improve the Site; and
• Comply with legal obligations and protect the rights, safety, and property of Durand, its staff, program participants, and the public.

We do not sell personal information to third parties.

3. Cookies and Tracking Technologies

Our Website uses Google Analytics, which transmits website traffic data to Google. Google Analytics can collect and analyze information on usage behavior anonymously. We use reports provided by Google Analytics to help us understand our Website traffic and webpage usage.

The Site may use cookies and similar tracking technologies to understand how visitors use the Site. A cookie is a small file placed on the hard drive of your computer. You can control cookies through your browser settings, including blocking or deleting them. Doing so may affect how portions of the Site function. The Site also embeds content from third-party platforms, including YouTube and Facebook, which may set their own cookies and collect information about your interaction with that embedded content in accordance with their own privacy policies which you should review.

4. How We Share Information

We may share information as follows:

• With service providers who perform functions on our behalf, such as web hosting, email delivery, donation/payment processing, and applicant tracking — these providers are permitted to use information only as necessary to provide their services to us.
• For legal and safety purposes when required by law, subpoena, or court order, or when we believe disclosure is necessary to protect the rights, property or safety of Durand, our staff, program participants or others.

We do not share information with third parties for their own independent marketing purposes. Review those third party privacy policies to learn more.

5. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information submitted through the Site. We protect customer data with the following:

• This Website uses SSL/HTTPS. This encrypts our user communications with the servers to help prevent personal identifiable information from being captured by third parties without authorization.
• This Website has an active security plugin with a firewall.

6. Data Retention

We retain information for as long as necessary and according to records retention schedules to fulfill the purposes described in this Policy, including maintaining donor and employment records, responding to compliance reports, complying with legal and regulatory obligations, and resolving disputes.

7. Your Privacy Choices and Rights

• Access, correction, or deletion — depending on your state of residence, you may have the right to request access to, correction of, or deletion of personal information we hold about you, or to appeal a decision regarding your request. To make a request, contact us using the information in Section 10 below. We will respond in accordance with applicable law.

8. Third-Party Links

The Site contains links to third-party websites and social media platforms (including Facebook, LinkedIn, Instagram, and YouTube). This Privacy Policy does not apply to those third-party sites, and you should review their respective privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after changes are posted constitutes acceptance of the revised Policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise any of the rights described above, please contact us at: